Below you'll find a collection of our most frequently asked questions. (FAQS)
What is an escape room?
When should we arrive?
We ask that you arrive at the time you are booked in for!
We know traditionally escape rooms ask you to arrive 15 minutes, but we're doing things a little differently. This allows to manage our customers and spaces more efficiently, and hopefully minimises delays.
Do children play for free?
Children aged 6 and under play for free.
Please note; When booking please exclude any children 6 and under when booking, but don't exceed your advertised room capcity. .
Is there an age limit for this game?
Our games are fun for all ages, and whilst there are no age restrictions, the games may be too challenging for persons under the age of 9. Children under 16 must be accompanied by an adult.
There is no upper age limit, but please contact us for further information on Accessibility.
I'm pregnant, can I still play?
Please see the Special Requirements and Accessibility FAQ
I suffer from Claustrophobia, will I be able to play?
We understand that the concept of being locked in a room can be quite unnerving, but to put your mind at ease, we have a spare key, or where an electronic lock is in place, there we always been a green emergency button in all our rooms in case of emergency so you are never really ‘locked in’.
Our game operators will be monitoring your game via CCTV to ensure your safety, so we are on hand to help you at any time if you are in any distress.
Please note, that although ‘Remy’s Room’ has high walls and plenty of space, ‘The Tomb’ will have elements of confined spaces (The smallest of which is W48cm x H90cm), so may not be suitable for sufferers of claustrophobia. If you have any questions about this, please use our contact page to get in touch.
How Can I book?
How much is the game?
The price of the game varies on the size of your group, the more players in your team, the lower the price is per person. Please go onto our Pricing for more information on pricing and availability
Do you have any special offers?
Yes, we often run offers and deals for special occasions, sign up here to be the first to receive our latest offers. If you are booking for a special occasion and would like to enquire about making the day extra special, please get in touch and we will endeavour to help in any way we can.
Also, sign up to our mailing list to occasionally receive exclusive discounts!
How long does the experience last?
We recommend you allot 1 hour and 30 minutes for your visit with us.
You will receive a 15 minute health & safety briefing when you arrive, and the game itself lasts 60 minutes (or less if you escape!) After the game, there will be a debrief, with the opportunity for some fun group photos, which should take around 15 minutes.
If you have any time constraints during your visit, please let us know prior to the game
Special Requirements and Accessibility
We currently have two rooms in operation, the details with regards to accessibility and suitability are as follows:
‘Remy’s Room’: There are no physical restrictions within this game. The room itself is wide, has plenty of space and an opportunity to sit down. This game does not include the use of strobe lighting or distressing sound effects. Please be aware this game is on the first floor of our centre, so is not suitable for guests requiring wheelchair access or those with mobility issues.
‘The Tomb’: Unfortunately, this room will not be suitable for all guests. There is an element of confined space within this room, and will involve every member of the team to enter a crawl space, so we do not recommend this to pregnant women, people who suffer from claustrophobia or anyone over the height of 6 foot (although if you don’t mind a tight squeeze then be our guest!). Due to the nature of this game, it is not suitable for guests requiring wheelchair access.
Please note that all our rooms come with a spare key inside so you are welcome to leave the game at any point if you feel uncomfortable.
Our staff will also be watching the entire game on CCTV so will be able to help if guests are in any distress. You will also have opportunity to communicate with us whilst in the room.
Except for low-level lighting, there are no elements within any of our games that would be deemed as frightening and are suitable for all ages. If you do need any more information or would like to discuss your options, then please get in touch with us. There will be music playing throughout the game, but at your request the game can be played without audio.
Whilst the majority of the puzzles and clues are purely visual, there are some clues that are of an auditory nature, so although the games are playable for any player with a hearing impairment, we advise at least one player in your team is free from any hearing impairment.
Is parking available?
Directions and Public transport information
We are situated about 12 minutes straight walking distance away from Liverpool One's main bus station which most buses terminate or stop at. Check out the bus timetable for your best time or find us on Google Maps
If you require a taxi to reach ClueFinders, our postcode is L3 7HJ
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